Privacy Policy

Effective Date: April 19, 2026

Narrative Axis ("Narrative Axis," "we," "us," or "our") operates Context, a research workspace that helps users upload, organize, analyze, compare, and generate writing from their own sources (the "Service").

This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Service, our website, and related features.

By using the Service, you acknowledge the practices described in this Privacy Policy.

Contents

1. Scope of This Policy

This Privacy Policy applies to information we collect:

when you access or use the Service;
when you create an account;
when you upload or submit content to the Service;
when you contact us; and
when you otherwise interact with us online.

This Privacy Policy does not apply to third-party websites, services, or integrations that you may access through or alongside the Service. Those third parties have their own terms and privacy policies.

2. Information We Collect

We may collect the following categories of information.

A. Account and Contact Information

When you register for or use the Service, we may collect:

your name;
your email address;
authentication identifiers;
account settings and preferences; and
communications you send to us.

B. Research Materials and User Content

We collect the content you choose to provide through the Service, including:

uploaded files, such as PDFs, reports, articles, transcripts, notes, or other source materials;
URLs, citations, metadata, and bibliographic information you submit;
workspace names, research questions, notes, annotations, tags, prompts, and instructions; and
outputs generated at your request, such as summaries, comparisons, outlines, bibliographies, and draft text.

C. Usage and Device Information

We may automatically collect information about how you use the Service, such as:

log data and timestamps;
pages viewed and actions taken;
feature usage;
browser type;
device type;
operating system;
IP address; and
approximate location derived from IP address.

D. Billing Information

If you purchase a paid plan, payment processing is handled by a third-party processor, PayTabs. We may receive limited billing and plan information, such as:

plan status;
plan type;
access period;
transaction confirmation metadata; and
limited card-related metadata made available by the processor.

We do not store full payment card numbers on our own servers when payments are processed through hosted or tokenized payment flows.

E. Cookies and Similar Technologies

We and our service providers may use cookies, local storage, pixels, and similar technologies for purposes such as:

authentication;
security;
session management;
remembering preferences;
analytics; and
product performance and reliability.

3. How We Use Information

We may use information we collect to:

provide, maintain, and improve the Service;
create and manage user accounts;
authenticate users and secure the Service;
process uploaded materials and generate requested outputs;
organize, display, and enable user workflows within the Service;
provide customer support;
monitor performance, diagnose errors, and fix bugs;
analyze usage and improve product design and feature quality;
communicate with you about updates, support, account matters, billing, or legal notices;
enforce our Terms of Use and other policies; and
comply with legal obligations and protect rights, safety, and security.

4. How We Handle User Content

Context is designed to process materials that users choose to provide.

You retain ownership of your uploaded materials and your generated outputs, subject to the limited rights we need to operate the Service. We do not claim ownership of your research materials solely because you upload them to Context.

We process User Content to provide requested features, such as:

summarization;
comparison;
source organization;
synthesis generation;
export; and
related research workflow functionality.

5. AI Processing

The Service may use automated systems, including third-party AI infrastructure, to process User Content and generate requested outputs.

We use such processing to provide the Service you request. We do not use your User Content to train general-purpose models for unrelated third-party use unless we clearly disclose that practice and obtain any consent required by applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information under our control.

However, no method of transmission over the internet and no method of electronic storage is completely secure. For that reason, we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to:

provide the Service;
maintain accounts and user workflows;
comply with legal obligations;
resolve disputes;
enforce agreements; and
protect the security and integrity of the Service.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including rights to:

access information we hold about you;
request correction of inaccurate information;
request deletion of certain information;
object to or restrict certain processing; and
request data portability, where applicable.

You may also update certain account information from within the Service.

To make a privacy-related request, contact us at info@narrativeaxis.com. We may need to verify your identity before completing certain requests.

10. Analytics

We may use analytics tools to understand how users interact with the Service, improve functionality, measure product performance, and identify errors or friction points.

11. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without legally required authorization, we will take reasonable steps to delete it.

If you believe a child under 13 has provided us personal information, contact us at info@narrativeaxis.com.

12. International Users

If you access the Service from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where we or our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date and provide notice as appropriate under applicable law.

Your continued use of the Service after an updated Privacy Policy becomes effective means you acknowledge the revised policy.