Refund and Cancellation Policy

This policy describes how cancellations, refunds, and billing changes are handled for Context paid plans. Paid plans are one-time access periods — they do not renew automatically. Context is a digital service: access is delivered immediately after payment, and no physical goods are shipped. We aim to be transparent and fair in all billing matters.

By purchasing a paid plan on Context, you agree to the terms set out in this policy as well as our Terms of Use.

You may cancel your paid plan at any time from your account settings or by contacting support. There are no cancellation fees.

When you cancel, your paid plan remains active until the end of its access period. Plans do not renew automatically, so you will not be charged again unless you choose to purchase a new access period. After the period ends, your account reverts to the Free plan.

You will retain access to all data, workspaces, and outputs you created during your paid plan. Some features restricted to paid plans will become unavailable after the access period ends.

Payments for paid plans are generally non-refundable. When you purchase a paid plan, you pay for the full access period in advance, and access is granted immediately.

We may issue refunds at our discretion in the following circumstances:

• You were charged due to a billing error on our part.
• You request a refund within 7 days of your initial purchase and have not made significant use of the service.
• Other exceptional circumstances, including duplicate charges, fraudulent charges, or material technical issues that prevented reasonable use of the service shortly after purchase.
• Where a refund is required by applicable law.

To request a refund, contact us at info@narrativeaxis.com with your account email and a brief description of the issue.

If you believe you have been charged incorrectly, charged multiple times, or received an unexpected charge, please contact us as soon as possible at info@narrativeaxis.com.

Include your account email address and the charge date and amount. We will investigate and respond within 3 business days.

Upgrades: When you upgrade to a higher-tier plan, the change takes effect immediately. You will be charged a prorated amount for the remainder of the current access period.

Downgrades: When you downgrade to a lower-tier plan, the change takes effect at the start of your next access period. You will continue to have access to your current plan's features until that date.

Context offers a free plan with limited access to features. The free plan requires no payment and is not subject to charges or refunds.

If your account is on the free plan, this policy applies only if and when you subscribe to a paid plan.

Payments are processed by third-party payment providers. By subscribing, you agree to their terms and conditions in addition to ours. We do not store your full payment card details on our servers.

Refunds, when approved, are returned to the original payment method and may take several business days to appear depending on your bank or card issuer.

Accepted payment methods

For any billing-related questions, disputes, or refund requests, please reach out to us at info@narrativeaxis.com or through the contact page.

Please include your account email and a description of the issue so we can assist you as quickly as possible.

We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of the service after changes are posted constitutes acceptance of the updated policy.

For significant changes, we may notify you by email or through an in-app notice.